Our Commitment to Quality
Microphase West Customer Assurance Program Quality
Quality Customer Assurance has been an integral part of everything we do at Microphase West since our beginning 60 years ago. Our customers demanded it then, and that tradition continues today.
Our Quality and Customer Assurance Management System is applicable to the design and manufacture of RF components, subsystems, and assemblies for the defense and commercial communications and radar industries. It provides comprehensive evidence to all customers, suppliers and employees, outlining specific controls that are implemented to ensure product quality.
An internal Quality Focus Team establishes and reviews quality objectives, appropriate management reviews, adequate training of employees, adherence to proven procedures, and total commitment to meeting and exceeding customer requirements.
Microphase West also maintains an organizational culture that fosters continuous improvement. We believe that the essence of customer assurance satisfaction is a commitment to quality that extends into every phase of our operations.
We are committed to providing products conforming to the highest technical and functional standards, to continually improve our quality management system, and to satisfy our customers at every opportunity.